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As we all know, online shopping is initially a little challenge to whether a product is suitable for us or not. Before we gain your trust and before getting you familiar with our products, we guarantee you the option to cancel the purchase if it is not what you've expected. Here are the conditions for this:

1. In the case of a completed and sent order through the web site that is not yet invoiced from the warehouse and has not been sent by courier or our representative.

1.1. The requested product (s) are physically available in stock. In this case, the order can be canceled at no extra cost and consequences for the customer by calling: 052/612123 or 052/601648 or email us at shop@mipis.com. In both cases, you only need to let us know and provide the order number before the order is sent.

1.2. The requested product (s) are not physically available in stock. These are products that are labeled as "backorder" on their product page, and some may require partial prepayment from the customer. When selecting and ordering such a product, the user may refuse the completed order only if the product has not yet been purchased from the supplier / manufacturer. Otherwise, the customer's prepayment will not be refunded or replaced with another item.

2. On a completed and sent order through the web site, which is invoiced already and sent by courier.

  • 7-day period in which to decide whether you are satisfied with your purchase.

  • Only by e-mail or message from order history -> details.

  • Courier costs for returning the product are at the expense of the customer. The product must be in a form that is received (with original packaging, without traces of use, intact with all accompanying accessories and documents). If the product is visibly used packaging is deformed or is in a condition which makes its sale impossible, goods will be returned to the customer at his expense.

  • The customer can recover the monetary value of the product or its replacement by another product/s. In case of product replacement, the customer is responsible for newly incurred costs of delivery.

  • Contact us before you return the product. Our online consultants may be able to help to solve the problem.

3. On a completed and sent order through the web site, which is invoiced from the warehouse and sent by our representative.

  • In the case that the order only includes physical stock products (not labeled as "backorder" at the time the order is finalized), only clients from Sofia and Varna can return and cancel their order at the moment of receipt from Our representative.
  • If the order has already been received by our agent, the customer may refuse the order under the conditions described in clause 2.
  • In cases where the order contains physical products not in stock (labeled as "backorder" at the time of finalization), at the moment of receipt by our representative, the customer may only refuse the other products / items that are were physically available in stock while finalizing the order and returned them directly to our agent. For the other products, MIPIS Ltd reserves the right not to accept their return, due to the fact that they have been requested / ordered at the express wish of the customer. In order to carry out the claimed denial of products, the client is required to assist in the correction of the accounting documents. If the order has already been received by our agent and the waiver is then initiated, then the conditions for returning non-labeled as "backorder" products / items are described in section 2.